Customer Support Page
We want to be your Gift Solution Specialists! We strive to make your shopping as hassle free as possible while ensuring great value for your money. Here are some helpful details about our company policies.
Accepted Payment Methods
Our store accepts Visa,
MasterCard, as well as payment by check, money order, or electronic
debit (check by phone or bank draft) . Please call 718 422-9160 or email mail us for specialized payment methods.
Payment Questions
Our Return Policies
We will gladly accept any undamaged product in its original packaging for up to 30 days from the date of shipment. Before returning any product, you will need to call for an RMSA#.
(Returned Merchandise Shipping Authorization #)
You must pay for the insurance and shipping costs of your
return. If the items are for exchange, we'll refund your
shipping cost with valid proof of your receipt. We'll gladly
exchange your purchases for other items of equal value or
honor your option to receive a Creative Classics Gift
Certificate for the items once we've received your authorized
return.
Please note that we charge a 25% restocking fee for all orders
cancelled after order processing has begun.
In
the unlikely event that an item arrives damaged in shipping we
will be happy to accept the damaged item, with all broken
parts enclosed within 30 days of purchase date once you have
contacted us for an RMSA# with the same terms specified in
How to Prepare Your Return.
We do not share the information gathered through this web site with any other 3rd party without your express consent. EVER. All payment information entered through this web site is done so through a secure server with SSL encryption.
Here are a few reasons why we do not bill you for shipping at
the time of your order placement
We
maintain high quality control standards and will often inspect
shipments at random to ensure that your items are arriving
properly packaged to prevent damage during shipment.
We also
conduct random inspections for assurance that our product
manufacturers remain dedicated to the level of quality
Creative Classics demands. We believe Inferior or poorly made
items should not qualify for presentation to you. These
inspections help us to provide great values at fair prices. It
costs our company a little more to reship an inspected package
to you but to us, your satisfaction is worth every penny
spent!
Here are
your packing & shipping tables.
These
charges represent only a part of the actual costs.
You may be
billed separately from your actual merchandise order total to
ensure proper shipping charges.
Therefore, you will see two charges on your charge card
for each credit card order. One charge will be for the
estimated freight (EST) and one for the difference between the
estimated freight and the true freight cost when the
order is shipped
If
you have special questions about ordering, please give us a
call. Our office number is
718 422-9160
Our business hours
Mon -Fri
10am-10pm EST
Sat-Sun
10am-Midnight EST
For faster service and
response times
Our off peak
times are 7pm-Midnight
In the event of high call volume,
do not hesitate to leave a detailed description of the problem and how we can contact you.
If you'd like to reach your Personal Shopper or Gift
Specialist, Include the name of your Shopper or Specialist in
your message. One of our representatives will contact you to
offer assistance as quickly as possible.
After
your message has been received, we respond to you by the
method specified in your message. In certain cases our
research may take a little time; We hope
you won't mind as we are using that time to make sure that our
response to you is helpful, thorough, informative as well as a
workable, satisfactory solution for you.
You may also email your questions to us by any link on our
site like this one:
Customer Care
Our Pledge To You
To provide quality products and services
To offer great values with fair pricing
To provide you with outstanding customer care
To make your shopping experience as pleasant and hassle-free as possible
